We had the most wonderful time with Jo-Ann. She is an outstanding guide. Very knowledgeable and informative, also very warm and friendly. My wife and I had been to Venice twice before but it was our 14 year old granddaughters first time. Jo-Ann was incredible with our granddaughter, and my wife and I learned and saw parts of Venice we had never seen. My granddaughter said she was the best tour guide we had on all of our tours and my wife and I agree. I highly recommend Jo-Ann as your guide if you want to see and learn about Venice.