Francesca was able to sub in at the last minute and did a great job. She is friendly, very knowledgeable, and very enjoyable to spend the tour with. The water taxi to Murano gives you a great view of the Grand Canal. The glass factory was very impressive both to watch the glassblowing and to see the amazing displays. Francesca was flexible enough to accompany me to Burano even though that was not part of the tour. Burano is so special with its multi-colored houses.