Genuine enthusiasm and a real passion for Poland - Zuzanna has it in abundance. During our time with her she looked after us in a warm, heartfelt and natural manner. We have used TBL several times and Zuzanna is not just a credit to the company but to the Polish tourist industry. She is one of those exceptional guides who has tremendous empathy for her travelling guests. A visit to Auschwitz (I believe it is an essential part of anyone seeing Krakow) can certainly be emotionally challenging. Zuzanna provided us with the necessary context prior to the visit to help us understand better what we were about to witness. And after both Auschwitz and Birkenau she allowed for decompression time in order that we may gather our thoughts. This made the visit all the more poignant. We will certainly book her for our future visits to Krakow.