Johanna is an exceptional person and tour guide. She is delightful; warm, caring, and energetic personality. She takes care in the development of itineraries as well as incorporating guest wishes to the extent possible. In addition, Johanna navigates traffic well and can actually find parking spaces in a busy city situation such as Chicago.I thoroughly enjoyed and valued the day spent with her. It will remain in my memory. Thank you, Johanna. Joann T.