We used Rachel for a tour of Westminster Abbey and The Tower of London. She picked us up directly from our hotel and the minute we got into her taxi she started telling us all of the local history. Her knowledge of where to go for parking, getting us ahead in lines and just general knowledge of the history of both buildings was extraordinary. It was one of the best days of our 11 day tour of Europe. My only disappointment is that I wished that we had booked her earlier!