My family and I had a wonderful time on our trip to Pisa and Cinque Terre. Rossella was extremely flexible and communicative. I accidentally booked our tour from Livorno and our ship docked in La Spezia, and she rearranged her day to help us still get to Pisa and Cinque Terre. Rossella gave us a great background of the rich history of Italy, while also accommodating my brother with special needs. We are excited to contact her again when we return to Italy! Grazie mille Rossella!