Veronica was amazing, very very knowledgeable about Florence and the history of Italy in general. This tour was awesome! She was very flexible with our schedules and I would highly recommend using her for the tour. 10/10! Honestly cannot say enough about how good this tour and Veronica was..... If coming from Livorno, make sure you build in the time to get from the port to Florence, which is about 90 minutes one-way.