Rosella was an excellent guide. We got lucky as our tour canceled on us less than a week away. I messaged Rosella and as luck would have it, she also had a cancellation and agreed to take us on. Our party of 7 felt right at home with her. She has obviously done this for a long time but still maintains her passion. We toured Pisa and Florence and we got back to the ship with plenty of time. Van was comfortable and air-conditioned. Would use her again if we go back.