Tom is a knowledgeable, easy going guide. As luck would have it, Munich was experiencing a severe heatwave which could have easily taken much away from our experience. Tom, however, ensured that we stayed hydrated and used cooler spots along our tour for short respites from the heat. There’s no a/c in aging palaces! As for the tour itself, Tom was very knowledgeable and used supplemental visual aids of his own to orient us on the timeline and leaders. The palace is larger than the exterior or certainly the entrance would indicate. Tom also inquired about our desire to learn more on certain topics or people along the way. He readily pointed out details of the architecture, design and restoration that would be lost on an unguided walk through of the palace. We enjoyed our time together despite the hot conditions. Thank you!