My family of four had an incredible experience of both Santiago and the nearby coast with Roberto on two separate tours (Santiago Unveiled and Valparaíso & Viña Del Mar). First off, Roberto & our driver Richard were punctual and dependable, waiting at the door of our Airbnb before we stepped out each morning. Roberto's charm and caring, upbeat personality made us feel like family, and we were so grateful to have scheduled a second day of tours with him. To give perspective, we're a family of somewhat-introverted engineers, but sharing our lunches with Roberto felt like catching up with an old friend. Since we were at the end of a three week trip, all of us were wiped out (and fighting a cold), but Roberto's enthusiasm and understanding of our pace helped us rally for the last few days. He took so many great family photos of us around Valparaíso and at the top of the Gran Torre Costanera with the arrebol — the reddish tint of the clouds at sunset. We feel so blessed to be guided through Santiago by Roberto and hope to do another tour with him (maybe Patagonia!) if we return to Chile.