Juan Carlos stepped in to help out a fellow guide who was no longer able to lead our tour, but Juan Carlos was terrific. We were unsure about the drive from Santiago to Valle Nevado because of the winter road closures and 39+ switchbacks, but Juan Carlos was a great driver. He was very knowledgeable and personable and shared a lot of information with us on the ride up the mountain. We enjoyed our time with him. Tours by Locals has great guides in Santiago.