Juan organized a wonderful itinerary at short notice (2 days) during our Quito layover. Given that the tour was going to be 6 hours instead of his usual 8 hour tour, he himself reduced the cost of the tour. He was very prompt in his responses. He is very professional and pleasant in his demeanour and interaction. He has a good command of English and is very knowledgeable. He kept us entertained with local lores and legends. He went above and beyond by even storing our luggage safely.