Catia was a pleasure to meet and learn from. She was open to customizing our tour and had great knowledge about the sites we visited, including interesting stories. She is such a professional, as we entered the Duomo and also the Opera house, the security guards saw her coming and gave us direct access to the sites without waiting in a line and even getting a private booth in the Opera house for our tour. As we walked through the Galleria, my daughter noted interest in a cafe and she was able to quickly change the tour to include a stop over at a lovely chocolate/coffee house and taught us how to order and enjoy a coffee and treats in a gorgeous setting. Would definitely recommend.