We had traveled to Florence once before but hadn't done much research (or tours) so we were hoping to learn more about the city. I think we may have also had a bad attitude (don't know how else to explain our laziness). We did our tour in the late afternoon when we arrived which I think was a good choice as it wasn't as crowded in the main tourist areas. We still had plenty of daylight and were able to see everything we wanted to see. Ivana was a great guide in helping us learn more about the city, both the past and the present. She was engaging and easy to speak with. She also helped us with a few shopping recommendations which worked out well for us.