Dzana is extremely knowledgeable and organized and makes the history of Sarajevo come alive! She picked us up at our hotel to start the tour. Her English is excellent and she is well spoken. Instead of spouting a lot of details, she told us stories so that we remembered the information she provided regarding the history and culture. It was all very interesting! She also gave us some good tips on museums to see and local foods to try at different restaurants. I highly recommend Dzana as a tour guide.