We booked a day tour of the Melbourne area with Michelle, focused mostly on the city itself. A couple of days before, we realized we had not yet seen kangaroos in the wild, even after almost 4 weeks of being in Australia. Since we were running out of time, we contacted Michelle and told her this, asking her to reorient the tour to see if we could find some. Within that day, she set something up, mostly outside of the city, including a very unique art/park walk which was a highlight. In the end, we saw our roos and still had a great time. We even had some time to tour a couple of the unique neighborhoods of Melbourne itself. We walked away happy and carrying a list from Michelle that kept us busy for the next two days. Michelle is an excellent communicator, very knowledgeable, able to pivot very quickly, and extremely dedicated to seeing her clients get what they want. We would gladly engage her for another tour if we find ourselves in the Melbourne area again.