Jin made a big effort to meet me at my hotel, which was a 2 hour trip for her! She was both organized and very flexible. We went over various options and planned the day together, leaving some options depending on time available toward the end. The tour itself went very well--explanations were excellent and Jin tried to answer all my questions no matter how "in left field" they might be. By day's end I felt I had a good grasp of Shanghai, but would be happy to book another tour next time I visit the city!