We really enjoyed our time with Rita. She was so personable. We did a tour of Lucerne and she took us to both the main touristy spots as well as some of her personal off the beaten path spots. She made sure to ask what we were looking for. She even went so far as to offer her own place for us to store our luggage if there wasn't a locker available. As we walked around the area she shared little anecdotes about her life and her family. About how people she knew were involved in the construction of different buildings, areas, events. It felt like walking around and talking with a friend while learning things. I would recommend Rita.