Even though our weather was terrible, Hiro is a fantastic, thoughtful guide. Hiro reached out well in advance of our trip to discuss options -- such as where to meet for the tour, and what type of transportation we wanted from Tokyo to Hakone. He also took the time to answer questions that were unrelated to the tour. We so appreciated his attentiveness. As for the tour itself, it was obvious that he felt badly that our weather was so poor, and he did his very best to still make it a great day. I would book this tour again if given the opportunity. I highly recommend Hiro!