We had a great time going to Hakone and Makiko was great! It was me, my sister, and 13 year old daughter and she was able to cater to all of us. Makiko's English was excellent, we had no trouble with communication. We had requested to do just 2 parts of the tour, the ropeway and the open air museum, but not the boat ride. Makiko gave us many options of other things we could add if we wanted, but we ended up spending longer at these 2 places. She was very knowledgeabout about Hakone, the museum, and the ropeway area, so could answer all of our questions. She suggested a local udon place for lunch that was great! While she usually does not have children on her tours as she does more tours during the year than the summer, she had a lot of patience for the things my daughter wanted to do so she had a great time as well! I would highly recommend hiring Makiko as a guide for Hakone!