Yumiko is a very kind, knowledgeable and engaging tour guide - she obviously loves her job! The day was very carefully planned - Yumiko met us with a big smile on our arrival at the Hakone train station, and it was immediately obvious that we were in for a fun experience. Everything was timed to perfection, to the point where we were delivered back to the train station right on time, as planned. The itinerary was excellent and highly interesting, with the flexibility to ensure we covered everything at a gentle pace - we were not rushed, which was fantastic. We’d highly recommend Tours by Locals, and in particular Yumiko to anyone considering a visit to Hakone. 😄