5/5 and Steve was not my first choice for guide. He was recommend to me and I am certainly happy. I am not your typical solo traveler. I am not interested in museums or shopping for souvenirs. I like to be active and do things, walking 20k steps and 75 flights of stairs is my kind of day. I like to eat local foods and experience the cities I am in. Steve hit them all with a perfectly curated 2.5 day tour of Hanoi and Nah Banh area for me. His english is conversational level and for a solo traveler he is the only person I have to talk to, that becomes very important. We had a lot of fun together and I would recommend him to anyone traveling to the Vietnam. Cheers!! Side note, please remember that these guides do this for a living. Make sure you are detailed in what you would like to do and what you want included if you are booking custom. The price you are quoted is solely based on your information to the guide. If you decide you want more than you asked for, be prepared to pay extra for the extra services. Do not ask these guides for freebies.