Lenka is very organized and easy to communicate with. She picked us up at our hotel and provided water and snacks. She customized the things we wanted to see (the Charles Bridge, Prague castle and the surrounding historic area and buildings, the beautiful park, the museum of communism, and dropped us off after lunch to see the museum of the Cold War). The way she arranged the tour ensured that we had less traffic and got more time to see what we wanted to see. I highly recommend her! She has been giving tours for at least 20 years and can provide help beyond a typical tour. She also arranged a transfer for my family after our tour of Prague, helping us get to Vienna, for the next leg of our trip. She is kind and patient, and you will love her!