Florenta was so knowledgeable about the history of Montserrat and the Abby. She got tickets for us to hear the boys choir which was amazing. My husband loves art and even though it wasn't part of the tour, she got a ticket to take him into the museum to see a Caravaggio and two Picassos. He was so blown away. And our lunch in Stiges was incredible. Florenta is fun and friendly and adapts to challenging situations with a smile. She is a pleasure to be with. Can't recommend her enough.