Wow, Akio was great! He is kind, flexible and knowledgeable about everything....was a perfect match for our family of four (two adult children). We used him on our first full day in Tokyo with a private driver (who was also great!) and we accomplished exactly what we wanted to....got a good overview of Tokyo, saw a few "tourist" sites and also some sites off the beaten path. He worked to find a good lunch spot that would accommodate our vegan daughter. And on top of all of this, we learned so much about Tokyo history. And before he dropped us off, he reviewed some of the top spots we might want to visit for our remaining days in Tokyo. Very very good.