Tom was a cordial and polite host. We had a scheduling issue and Tom worked with us to reschedule during out time in DC. We were picked up on time and went to Mt. Vernon quickly, entered and had a great tour. Tom knew where to go and when during the experience. We avoided lines and crowds which was a great thing. The place was crowded at 9am. Tom added a lot of color to the experience and pointed out quite a few things that we otherwise would not have notice nor asked questions about. He really added to the experience.