Natalie was a helpful, resourceful and flexible guide. She did both ww1 tour and picked us up at the airport on our arrival the first day. That pickup was complicated. First flight cancelations and changed schedules which she accommodated. The on pickup a gas spill/accident stopped all airport car traffic and Natalie coached us for getting to and meeting up at a nearby rail station. Then on to our hotel. The Ypres ww1 tour was amazing, including Hill 62, where we walked in actual ww1 trenches and gained a more real sense of the trench war. Natalie was informative on many subjects. I would use her again, in a heartbeat. She made our trip to Antwerp and beyond, a success.