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Payment, Cancellations and Refunds FAQs | ToursByLocals
Booking Tours
General
Tour Guides
Payment, Cancellations and Refunds
Safety and Security
What are your payment methods?
Can I put down a deposit?
Can I apply a Promotional Code to my balance owing?
Can I apply a Promotional Code to a confirmed and fully paid booking?
Can I pay the guide in cash on the day of the tour?
More people are joining my tour, can we split the payment?
How are exchange rates calculated?
How can I cancel my booking, and how do I know if I’m eligible for a refund?
How are refunds processed and how long does it take to receive the credit?
I booked a shore excursion. Will I get a refund if my ship doesn't dock?
