ToursByLocals moving towards 24/7 Live Customer Support

Our Customer Support Team is expanding! We work with guides and travellers in every time zone around the world, so it only makes sense that we should be available around the clock. This is a challenge to achieve in our Vancouver headquarters, with few people jumping at the chance to work overnight in an empty office. So customer support has gone international!

Last week we opened a brand new office in the UK, staffed with experienced customer support staff available via phone, email and live chat.

While our headquarters remain in Vancouver, Canada, ToursByLocals now also has satellite offices in Buenos Aires, Montevideo, Montreal and London.

Our new customer support hours are 24 hours a day, 7 days a week.

We continue to encourage people to direct questions about their specific destinations and itineraries to the local experts: the guides who deliver tours. But we're committed to helping our travellers in any way possible, and can now be reached by phone or email virtually every hour of the week at: 1.866.844.6783. You can also reach us via email and message through our online support channels.