Amy PatricioRHODE ISLAND, United States
We enjoyed our Sintra, Cascais and Estoril tour with Susana.We truly appreciate the adaptation done for hubby's wheelchair, as we do understand that there are places we can go down to and see and, also not see. We liked Cabo da Roca (don't forget to bring a jacket or windbreaker as it can be windy and cool there). Loved the scenic views along the entire tour. We enjoyed the stories and info. Thank you, Susana! =)
TOUR GUIDE RESPONSE: Dear Amy, thank you so much for your kind words. I really enjoyde spending the day with you and Augustine. All the good to you. Best wishes. Susana.
Laura JonesUnited States
Susana is fabulous! My group of six adults not only enjoyed the itinerary, but also our "new old friend" Susana. She's super organized, which allowed us to enjoy all of the sites, yet not feel too rushed. The Palace of Queluz was magnificent, Sintra was very much a fairytale city, Cape Rock provided gorgeous vistas, and Cascais could be the setting for "lifestyles of the rich and famous". Overall, a grand day!
Douglas R CookUnited States
Susana is awesome. She had all kinds of information and didn't miss a beat when asked any question. She is very dedicated, very knowledgeable, very pleasant and very well prepared. I can't say enough about her professionalism. The last two days with her have been stupendous for both couples of us who she had to put up with. We learned a lot and had a great time learning. She is so worth the money spent for the 2 tours. D Cook
TOUR GUIDE RESPONSE: Dear Mr Cook, I am so happy you enjoyde the time spent in Lisbon. I really appreciate your kind words, they mean so much to me. Hope you have a wondeful time with your cruise. All the good. Susana.
Caryn SelickUnited States
This was second day with spent with Susana. Her van was large and roomy but on return air conditioning died and windows didn't open and it was really hot! We went to royal palace in Sintra as we were told Peña Palace would be too crowded, lines would be too long. We enjoyed palace but felt bad we did not see Peña Palace. We walked around Sintra a short time and had local pastries which were delicious. We drove to Cape Rock, very foggy and couldn't see anything. Cascais was too touristy.
TOUR GUIDE RESPONSE: Dear Caryn, I really enjoyde the days spent with your family.I am really sorry the air conditioning of the van broke down on the return trip from Cascais ( 30 minutes). Unfortunetly this was something I could not control but it was fixed on the next day. Regarding the visit of the Town Palace, I was asked about what we could visit in Sintra and I explained about the options . I told you to do some research and you decided you didn't want to spend hours in a line.Then you gave me reason. Best regards.
Tamara WynnUnited States
Susana was lovely. She is an official tour guide having received a college degree in tourism makes her a great choice if you really want detail and facts. The tour was as advertised...we spent a lot of time driving to different locations because we only had the one day to see as much as we could....to Susana's credit we covered a lot of geography in a short amount of time. She had great back stories about the Portuguese aristocracy, which was interesting to hear when we were at the castles and palaces
Mary Teresa W.Canada
Susana provided an excellent tour. She was on time, very knowledgeable and it was a pleasure to spend the day with her. I would highly recommend her.
Virginia C.United States
Our first time in Portugal and we couldn't have had a better guide. Susana was very knowledgeable and passionate about the places that we visited. Sintra, Cascais, Estoril and the beautiful coastline. She also suggested local delicacies. My husband and I had a wonderful day with Susana and strongly recommend her guide services to anyone visiting the area.
Luis A. Salgado-MunozUnited States
Susana is an excellent Tour Guide. Very knowledgeable, friendly and very client oriented in her management of the tour. Her English is excellent, so we had no problems understanding her. We had an excellent experience with Susana and definitely she deserves a five stars review.
TOUR GUIDE RESPONSE: Thank you Mr. Salgado for your kind words. I appreciate your review very much. Best regards. Susana.
6/5 Susana was amazing!!!! She was professional- very warm and funny plus dependable! Totally awesome!!! Dr. Bob and Julie Boadway
Jan R.United States
Susana was a great guide. She was prompt and friendly as well as knowledgeable. And a safe driver. We had a wonderful day with her.
Mary Ann LambUnited States
Our Full Day Tour of Sintra, Cape Rock, Cascais and Estoril was one of the most enjoyable days spent in Portugal! Susana was a delightful and knowledgable/credentialed (university degree in tourism) guide who expertly led us through Pena Palace and other Sintra signts. Her recommended cafe for lunch and Casa Piriquita "pillow pastries" were the perfect break before heading to Cape Rock and the coastal resort towns. Susana knew the best "photo op" spots for capturing breathtaking views. Thanks Susana!
Leonard GrossUnited States
Mary Ann BornUnited States
This was our second tour with Susana. We had a delightful day with her, once again. Sintra and Cascais were beautiful. Susana is warm and friendly, knowledgeable and passionate. We highly recommend her!
Mary DavisLos Angeles, CA, United States
Susana is an excellent guide. She was helpful with customizing the tour.
Eric BlossmanUnited States
Good guide, great with kids. Probably would give a higher rating but our tour was hindered by our kids which was nothing to do with the guide.
Robert SchmauderUnited States
Great tour outside Lisbon. Much to see.
Martha K.United States
If your travels include Lisbon, get in touch with Susana ASAP to book time with her!Her enthusiasm for Portugal is infectious; her knowledge of history and Portuguese culture is encyclopedic.Our goal was to see some of the countryside, because we had visited the city on another occasion, so Susana drove us to Sintra for a walk around town; through the Parc Natural Sintra/Cascais to the lighthouse at the farthest western point in Europe; lunch in Cascais; back to the ship via Estoril. She's delightful!
Nancy BravermanNew Jersey, 08820, United States
Wonderful guide, most knowledgeable about the area, warm and friendly personality, speaks better English than myself, and clearly is passionate about her work. I would most definitely recommend her and would use her again if I revisit the area.
Alexandra RatyczUnited States
This tour was fantastic in every way. Susana has an obvious love for her country and it shows during her tour. Highly recommend!!
Derrick FongUnited States
This was our second tour with Susana after having spent the prior day on a full day tour seeing the highlights of Lisbon. I just wish we had more time in the area as there was so much to see. She was excellent in helping us to determine through our interests which sites she thought we should make a priority. As I wrote in my prior review, she again was the model guide and it was both a busy and relaxing day with her.I would advise that when booking continuous tours in the area,she is a most worthy choice.
William MillerChicago, ILLINOIS, United States
Susana was wonderful. she was prompt, pleasant, and so informative. Her English is perfect. Her knowledge of everything that we visited was amazing. She is a true professional, and best of all, so likeable.
Marie RawlesUnited States
Susana was very knowledgeable about the history of Sintra and Portugal. She was very easy to understand. We really enjoyed touring with her.
Brian W SchaarBolivia, NC, United States
Outstanding. We started the tour on time. The three of us had a very enjoyable and memorable tour considering it was the Easter weekend with extra tourists arriving in the area. Susana provided touring options at Sintra - and based on the long waiting lines - we made the right choice to tour the Palacio Nacional. Susana was outstanding and patient telling us about all the historical details of each of the sites along the tour. Highly recommend this tour.
TOUR GUIDE RESPONSE: Thank you so much for your nice comments Mr. Schaar. Hope you have a nice week in the Algarve. Best wishes. Susana.
Terri OropezaUnited States
Barbara LevittUnited States
Susana was a wonderful guide, very knowledgeable with a lovely personality! We had some mobility issues which she accommodated beautifully!
Positives: Very knowledgeable guide, very patient and friendly. Answered all of our questions and we had a lot of fun. A must see trip for first time travelers to lisbon. Negatives: Unfortunately, some of these towns are tourist traps. Be aware that much time is lost trying to make your way around people or waiting at restaurants. Better to stop at small spots and have a coffee and little sandwich and off to the next spot. Lisbon is a great place, very relaxed all around: just loved it! Great trip overall
Dennis MattoxUnited States
Very good tour and guide, would recommend her to anyone
Joseph EckUnited States
Spending the day with Susana was the perfect way to see Lisbon and the surrounding area. She was very knowledgeable about history and taught us so much about this fine area.
Tommei TongHong Kong
This was a nice tour and the guide adjusted the standard agenda nicely for us and included some extras we asked for.
Rita BantzUnited Kingdom
Susana was very nice, knowledgeable and a pleasure to be with. We found our day with Susana to be highly enjoyable and will book with this tour service again
Lee BlackUnited States
Susana is a wonderful guide. Very professional and extremely knowledgeable. Great tour! Will certainly book one of her tours again. She made our day a very memorable one. Great experience!
Tom SaccoUnited States
Susana was an excellent tour guide,very attentive and punctual . Her knowledge of Lisbon was outstanding .a very pleasant and pleasing personality. I would highly recommend her .
Amy B.United States
Excellent guide. Very good English. Very comfortable minivan and good driver for the all day tour.
Naomi CohenUnited States
Susana accompanied us on our visit to Sintra and beyond with lots of interesting facts and views of the area. Would book this tour again in an instant
Sima HuddyUnited Kingdom
Susana was very knowledgeable & it was a pleasure to be shown around by her. She was helpful in giving information about other activities etc.
Ron WebberUnited States
Susana was top notch! She was knowledgeable, friendly and changed our tour around at our request to avoid the 18,000 tourists that had descended on Lisbon the same day from 7 different cruise ships! We were not rushed at any time and yet feel that we covered more ground than we had even anticipated at the beginning. Highly recommend Susana to all. 5 out of 5.
TOUR GUIDE RESPONSE: Hi Mr Webber, many thanks for your nice comments.I really enjoyde the day as well. Best regards. Susana
Keith MoneyUnited States
Very knowledgeable! Susana helped us visit areas that are not on the mainstream tours and introduced us to special sites, and experiences. Would highly recommend to everyone.
Kathy NixonUnited States
Friendly and knew a great of inforamation. Outstanding day.
Clyde StettlerUnited States
Susana is absolutely awesome!!!! Right from the start she was great. Was there ahead of schedule. She was able to adapt to our timing and accommodate our desires into the tour. Explained all the sights in detail, along with making the history come alive. Has a very good sense of humor and is very personable. Can't wait for the next tour we have scheduled with her.
William TepperUnited States
Extremely knowledgeable, perfect English, superb driver, always on time, clean, comfortable and safe vehicle. More than willing to adjust tour to our wishes.
Martin WhiteUnited States
Susana was a wonderful guide for our family, including three children ages 7 through 13. Highly recommend this tour!
TOUR GUIDE RESPONSE: Thank you Mr White.It was a pleasure to guide your family.Best regards.Susana.
Paul SedwaySan Francisco, CA, United States
Susana was very accommodating in a very difficult setting. Sintra is difficult to navigate. She laid out our options quite well, and even helped with shopping choices. She seemed to be waiting for us to come down to the lobby at the start, rather than calling our room. That may have been our fault in overlooking instructions. Overall, an excellent tour and a pleasant day. Paul Sedway
Louis KleinUnited States
Very impressive tour guide. Susana's English and knowledge was great! She arrived early was very pleasant and we had absolutely no problems. Customizing our day she made adjustments to our age and needs quickly. Excellent driver with a very comfortable van. We had an excellent experience touring with Susana in Sintra, Cape Rock, Cascals and Estoril in Portugal.
Carol Ann Payne-JohnsonUnited States
An outstanding day outside of Lisbon with a fantastic guide!
Judy RogersUnited States
Great tour. Susana made this a very interesting and enjoyable day. She was very helpful with any special needs.
Helen ShortUnited States
Had a wonderful and full day with Susana. She was flexible in adjusting the schedule to meet our needs. She was very knowledgeable of the area and helpful in suggestions for our future days in Portugal. We would highly recommend her.
TOUR GUIDE RESPONSE: I am so glad you were pleased with my work Mrs Short.I also enjoyde very much the day spent with you.Wish all the good to you. Best regards.Susana.
Susan WauerGeneva, ILLINOIS, United States
Once again, our tour with Susana from ToursByLocals.com was outstanding. An expert guide and driver with a wonderful command of english and a wealth of knowedge and pride for her country. We really 'scored' with her as our guide!
TOUR GUIDE RESPONSE: thanks a lot for your rating.Best wishes.