Susan AlbrightUnited States
TOUR GUIDE RESPONSE: Thanks!
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to quality customer experiences and takes all feedback seriously. We appreciate any learning opportunity to improve the quality of tour experiences. We have, as always, attempted to clarify with our customer why this tour experience appears to have fallen below our normal high standards.
Susan JonesUnited States
Our group of four booked our Terezin tour with Jiri. Having had a wonderful experience with a different guide on a walking tour of Prague, we were disappointed with Jiri. He had a lot of knowledge but he would not tolerate questions. He was very cranky and left us at each location to wander on our own while he visited with ticket agents or went to have a coffee. I would not recommend him.
TOUR GUIDE RESPONSE: Hi Susan! Courtesy is for me always in first place and do my best to keep each customer satisfied. That's why, at the end of your tour, I took the extra step and drove your group all the way to the top of Strahov monastery instead of your hotel. I am sorry that you felt that way.
Mark R.Basking Ridge, NJ, United States
Jiri was lovely and made the trip to Terezin very interesting!
TOUR GUIDE RESPONSE: Thanks for your positive rating of my tour! Jiri
Jiri picked us up from the hotel and drove us up to Terezin - the drive took about an hour. He took us to several sites in the town and we toured the small fortress with its own guide. It was invaluable to be able to see the town and its buildings in historical context, and to gain a deeper appreciation for what occurred there. We have no hesitation recommending a tour to Terezin with Jiri.
TOUR GUIDE RESPONSE: Thank you, Dean!!! I really loved your and Mark's company! Jiri
John ChaseUnited States
Although our tour to Terezin did not require a lot from the guide (much of the commentary came from the guides at the fortress), Jiri went above and beyond in showing and explaining to us things we were interested in besides the concentration camp. You can tell he enjoys what he does.
TOUR GUIDE RESPONSE: Thank you, John!
Cathy MeyersUnited States
Jiri was a fabulous guide throughout the tour with many tips to make our trip more meaningful. We also had some time to see the back roads on our way back to town.
TOUR GUIDE RESPONSE: Thank you very much Cathy!
Elayne L.United States
Jiri was a wonderful tour guide-- enthusiastic, highly knowledgeable, completely fluent in English and flexible with our requests. I would highly highly recommend jiri to anyone looking for a great guide.
TOUR GUIDE RESPONSE: Thank you Elayne and Howard! Jiri
Jiri was a marvellous tour guide, and being a local born resident of this area we would thoroughly recommend him for any tour of your choice.
TOUR GUIDE RESPONSE: Thank you very much for your nice evaluation of my tour! Jiri
Wendy StewartDonvale, VICTORIA, Australia
Jiri was an excellent host who shared many valuable stories and information.
TOUR GUIDE RESPONSE: Thank you Wendy!!! I am glad you and your party enjoyed the tour of Terezin Ghetto! Jiri
John M.Plymouth, MN, United States
Thomas KreilickUnited States
Another driving trip with an all star guide. The site/tour was most impactful, along with Jiri's commentary and insights.
TOUR GUIDE RESPONSE: Thank you for your positive evaluation Thomas!
Roy DotsonTexas, 77094, United States
TOUR GUIDE RESPONSE: Thank you for your nice comment, Roy! It was a joy to meet you and Mike! Jiri
We had 2 tours by Jiri--Terezin and Jewish Quarter of Prague. Jiri made both tours very interesting. He was very informative about the history and background of each place and the history of Prague. We had great conversations with him--he was not giving us only facts but also his personal feelings and experiences about the history and politics of the country. He made our trip to Prague very special for us.
TOUR GUIDE RESPONSE: Thank you Eda! You have been very special and I liked both of you very much! Jiri
Nina MortonUnited States
Very disappointed. Feel deceived. This was described (and still is on your website) as a "concentration camp". It is not. Our guide even said it is a ghetto, not a concentration camp. Very disappointed I spent the better part of a day on this tour. Also, we booked it for 7:30 am, then the guide picked us up and said we shouldn't have booked so early as nothing would be open. Then why is that time slot available!? Guide had minimal knowledge of interesting tidbits to share to make this better.
TOUR GUIDE RESPONSE: I am very sorry about your disappointment! I would have shared more "interesting tidbits" but you seemed to want me to speak less. I tried my best to give you as much information as I could and you have seen all the sites promised in the description of the tour. We even went to the crematory for the second time as your daughter happy was interested to see it again. I wish I knew how to keep happy everybody!
TOURSBYLOCALS RESPONSE: Sorry you feel disappointed. The title for this tour is Terezin (Trip to the former concentration camp), but we've also noted it in the description. The 7:30 am and 8 am time slots have been removed.
April FerrerUnited States
Jiri was a great guide. He was very knowledgable and kind. I am glad we spent this time first hand to have a better understanding of what took place during World War II.
TOUR GUIDE RESPONSE: Thank you, April! It was a pleasure to guide you and your party!
Hetty GingoldUnited States
Jiri was accommodating, informative and quite pleasant. We will recommend him to friends planning a Prague stay. He made our trip to a difficult place (emotionally) very safe and supportive.
TOUR GUIDE RESPONSE: Dear Hetty! Thank you for your positive evaluation of my services! It was pleasure to have you and your party as customers! Sincerely, Jiri
Robert HillUnited States
Good tour. Very knowledgable on subject. Information generated in a precise, logical and concise manner. We were not aware that our guide would not be with us while touring the small fortress.
TOUR GUIDE RESPONSE: Dear Robert, Thank you for your nice evaluation of the tour! As you saw, the Small Fortress facility has their own guides and would not let me interfere during their own presentation. That's why I chose to wait for you outside. Jiri
Judy Rosenbaumlafayette hill, PA, United States
Jiri was a great guide! He was very knowledgeable about the history of the Czech Republic. We thoroughly enjoyed our time with him and would definitely recommend him to anyone for any tour there.
TOUR GUIDE RESPONSE: Thank you so much for your rating of my services, Judy! It seems that you made it back home in Whitier all right and in one piece! It has been pleasure to have you and your family here in Prague! Sincerely, Jiri C.
Rachel PullingUnited States
We found Jiri to be an very entertaining and informative guide.
David SchachterUnited States
Jiri drove us to Terezin on October 15, 2010. It's about an hour north of Prague. He provided the history of the town, its original status as a garrison, and its use during the Holocaust. Many buildings were identified and described, but most of the specific information about the events during WWII were provided by tour guides in Terezin. Much of what Jiri did was drive us there, drive us back, and provide an overview. Although several sites required contracted guides, Jiri could have done more.
TOUR GUIDE RESPONSE: I am sorry that you feel this way but if the individual facilities provide their own "local facility" guides there's not much more I can do. I answered all your questions, gave the overview, treated you politely, took the extra detour to follow the steps of the "marches of death" instead going strait to Terezin, and even drove you to the opposite side of town after the tour (as you wished); maybe I could have done more than that...? I did my best to keep you happy.