Patrick HarrisonSeattle, WA, United States
Promoted as fluent in English - we would say conversational at best. Seemed un-interested and was looking at his phone many times. Our driver got lost in Hanoi, wasting an hour of our time. Halong Bay was amazing and our lunch in Hanoi memorable, but not our favorite tour on this trip.
TOUR GUIDE RESPONSE: Hi Patrick, I hope you are your partner are doing well. I felt very bad for getting this review from you since I hadn't made a memorable trip for you two as I did with other clients. I won't explain anything but I hope to serve you and your partner a gain in the coming future, so you can see our improvements. Please accept a sincere sorry from our driver since I did call him to mention your comments to him to improve his mind for roads in Hanoi. Thank you so much and we will you all the best.
Pauline GoodmanUnited States
TOUR GUIDE RESPONSE: Hi David Jack, Thank you so much for booking my tours for your clients. I had a wonderful time with Pauline Goodman for a day trip to Hanoi from Ha Long bay shore. Thank you for your professionalism and we look forward to our fruitful cooperation in the future. Warm regards, Tai N.
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to 5-Star tour experiences and we appreciate any learning opportunity to improve the quality of the service we offer our customers. We take all feedback seriously and have, as always, attempted to clarify with our customer if there was anything our guide, or ToursByLocals, could have done differently to have made this tour a 5-Star experience.
TOUR GUIDE RESPONSE: Hi Rosanna, Thank you so much for your kind rating me & I hope you all had backed home safe & sound after the long trip in Asia. It was great to meet you all during a short trip from Ha Long bay to Hanoi but I wish you all had enjoyed it very much. It had a very pleasant time with you all. We will keep in touch and don't hesitate to let me know if I can be of your further assistance in Vietnam. I look forward to seeing you/family/friend in our beautiful Vietnam. Warm regards, Tai N.