Anthony McGrailUnited States
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to 5-Star tour experiences and we appreciate any learning opportunity to improve the quality of the service we offer our customers. We take all feedback seriously and have, as always, attempted to clarify with our customer if there was anything our guide, or ToursByLocals, could have done differently to have made this tour a 5-Star experience.
Mario Di CampoCanada
Nael was a fantastic guide! Despite the loss of his voice. He is extremely knowledgeable, pleasant, friendly and all around great person to have as a guide.
Bruce AnkenmanUnited States
Nael is extremely knowledgeable and also very polite. He presents a very balanced view of each site. He is very flexible to take you to sites that you're interested in but also has great suggestions on the most valuable sites. We could not imagine a better tour guide and we will definitely call him again when we return to Israel.
TOUR GUIDE RESPONSE: Thank you Bruce and thank you Barbara.
John GavinUnited States
We toured with Nael on June 26, 2017. From the very beginning when setting up the tour prior to traveling to Israel, Neal was a pleasure to work with. His e-mail responses to our questions were immediate. He showed up at the hotel a few minutes early and did a wonderful job explaining the details at all of the sites we visited. If we visit the Sea of Galilee area again, we will certainly use Nael as our guide again.