TOURSBYLOCALS RESPONSE: ToursByLocals is committed to 5-Star tour experiences and we appreciate any learning opportunity to improve the quality of the service we offer our customers. We take all feedback seriously and have, as always, attempted to clarify with our customer why this tour experience appears to have fallen below our guides’ normal high standards.
Kenneth KuebelUnited States
We loved Maria, a true professional who walked us through the Palace, by passing a two hour que. Very impressed with her knowledge of it's History. It is difficult to to described, a level above, a most enjoyable tour!!!!
Anne PerlmanUnited States
Marie provided us with a great, no-hassle Versailles trip. I've always wanted to see it but haven't in the past because I don't speak French and get overwhelmed by dealing with the crowds and noise in Paris. This trip was fantastic - door to door service from our hotel to the gates of Versailles, guided tour of the gardens and skip the line tickets into the castle. Marie is knowledgeable about the history of Versailles. Versailles is crazy crowded - this tour was worth it to reduce the stress factor!
Keith KlingenbergGrand Rapids, MI, United States
Marie was fantastic! She arrived early, spoke perfect English and knew everything about Versailles from the structure of the facilities to all of the inhabitants to the art and the gardens. She showed us places that most visitors never see. When we were dropped off at a train station, she walked us inside and showed us where we had to go and how the train system worked. We will hire Marie again and spend more time with her the next time back to Paris.
TOUR GUIDE RESPONSE: Thank you very much Keith, it was nice meeting you and your lovely wife. Hope that you had a great time in Normandy too. All my best Marie
Amelia EldridgeUnited States
We enjoyed our tour of the Palace of Versailles with Marie. She was very knowledgeable on the history of the palace and the city of Paris.
TOUR GUIDE RESPONSE: Thank you Amelia !
Cecil NashUnited States
Great tour and great guide. Marie made reservations so we did not have a long line and wait to get in. Marie was very knowledgable and able to explain all the history involved. Would book Marie again and highly recommend her.
Carlos PetzoldUnited States
A Great Day at Versailles! What great service Marie and her driver/husband Phillip provided. Picked up at the hotel, dropped off in front of the main entry, perfect timing on the tour through the gardens, skip the line for fast entry inter Versailles and a personalized tour by the very knowledgeable Marie. Then, upon exiting, Phillip was right there waiting for us so no long walk to the car and then dropped back off at the hotel! Wow!!! Magnificent!!!
TOUR GUIDE RESPONSE: Thank you very much Carlos for that wonderful day in your company :) The tour in Normandy is going on well with fun and sun. Enjoy your trip in Europe ! Marie and Philippe
Jessica TaylorUnited States
We had a lovely tour with Marie in Versailles. She made sure we didn't wait in long lines, and she made sure we got to see all of the highlights that we had wanted to see, including the hall of mirrors and the fountain show in the gardens. It was lovely, I would highly recommend this tour, particularly because it included the drive, which made it all the more relaxing. At the end of our tour we were even dropped off at the Champs De Elsyee so we could do a little shopping. 5 stars
William StantonUnited States
Marie did a great job with us at Versailles. She and her husband who drove were on time and provided us with easy access from our hotel in Paris to Versailles. Once there Marie got us into Versailles quickly despite the large crowds. She led us through the maze with great commentary on what we were seeing and its importance in history. The best part are the gardens. Marie's guidance here was outstanding. Do not hesitate to use Marie. Bill
Gary HawkinsUnited States
Marie (and her husband/driver Phillip) did a very nice job of answering all our questions about Versailles and French history in general. She began on the ride to the tour and never hesitated to provide answers. We had a lovely visit.
Christine AdamsUnited States
Rachel VanHulleUnited States
Marie was pleasant and punctual.
David CapocciaUnited States
Sabah Asfand-E-YarUnited Kingdom
Excellent guide. Punctual, fluent English. Catered for our personal requirements
Cindy SchmokerUnited States
A wonderful tour. Marie and her husband picked us up at our hotel and drove us to Versailles in their clean and comfortable van. Marie has the ability to skip the long lines to enter Versailles. She was knowledgeable and was able to give a wonderful insight and history to our family. A wonderful way to spend a half of day touring in Paris. We took our twin 18 year olds and they liked the tour just as much as we did!
TOUR GUIDE RESPONSE: Thanks Cindy and Happy New Year to you and your lovely family !
Dan KunglUnited States
Marie did a great job with our tour. She was on time and provided transportation that was clean and nice. Marie did a great job modifying the tour to accommodate our family (6 total with 4 teenagers). Overall, very good tour!
TOUR GUIDE RESPONSE: Thank you Dan and Happy New Year to you and your family !
Meryl MetniUnited States
Paula BarryUnited Arab Emirates
Marie came to collect us at hotel in luxury van. Nice ride out to country. We jumped the long lines and had informative tour of the palace and gdns. Marie was excellent guide. Highly recommend.
James McMahillUnited States
Marie was fabulous as our guide to Versailles. Her knowledge of the subject was thorough and interesting. She speaks fluent English and is very precise and easily understood. My wife and I highly recommend Marie.
TOUR GUIDE RESPONSE: Thank you James !
Loretta MathisonUnited States
Marie was a terrific tour guide and an excellent communicator. We enjoyed her very much.
TOUR GUIDE RESPONSE: Thank you Loretta! It was fun meeting you ladies!
Don MunsilUnited States
Marie really knows her stuff, and was able to show us a wide range of Versailles sights and tell us about the history of both the chateau and of the French monarchy. A great experience.
TOUR GUIDE RESPONSE: Thank you Don ! I am passionate with French History and Versailles. I hope that you will come back to see the second part of the groves. Cheers Marie
Joanne FisherUnited States
I would not recommend this company. We were told we would have to pay the entry fee at the time of admission. Although we purchased the Paris Pass, and had 2 children, Marie pre-booked our tickets and told us we had to pay her E100 in cash (making us pay twice) Marie seemed very stressed during the tour and more worried about payment than our enjoyment. Further, we were supposed to tour the palace and then gardens, but did the reverse. Therefore, the fountains were off during our tour.
TOUR GUIDE RESPONSE: I apologize for this tour. I think that there was some misunderstanding from the beginning with the travel agency and I am sorry if I seemed stressed during the tour. I tried anyway to do my best to give you all the information about Versailles. Depending on the booking time for the palace, I had no choice than starting with the gardens. I showed you anyway an automatic fountain which was running that morning and we did returned to the gardens after the palace so that you could attend the fountains show.
Susan Oortman GerlingsCanada
Marie and Philipe were gracious hosts. They kept in contact with us and we're waiting for us on the morning of our first tour with them. Marie is very knowledgeable and pointed out the most important aspects of Versailles. She got us through the line up and on our way quickly and efficiently. The full day tour is definately the way to go!
TOUR GUIDE RESPONSE: Hello Susan ! Thank you very much ! cheers Marie
Madeleine BarberUnited Kingdom
An excellent service all round under difficult circumstances due to the uncertainty surrounding the strikes. Marie and her husband were professional, informative, efficient and courteous at all times . Very highly recommended.
TOUR GUIDE RESPONSE: Thank you Madeleine ! Hope to see you again in Paris ! :) All the best Marie
Ekaterina AronovUnited States
Julian FordUnited States
Great tour, very thorough, flexible, and pleasant.
Allan MercadoUnited States
We skipped the line and Marie was very knowledgable and eloquent
Linda T.United States
Interested in showing us things that would interest us. Very informative, we enjoyed our visit. Marie and her husband were willing to please.