Barry GrovesUnited States
TOUR GUIDE RESPONSE: Thank you for choosing me as your tour guide Joyce
We had a Brussels city walk with Joyce and it was absolutely super. very dedicated and managed to get the hole Group involved - 5 star service
TOUR GUIDE RESPONSE: Thanks Jacob I trulli enjoyed walking with you guys! what a great friendly party Have a great trip back home Joyce
Adam RussellUnited Kingdom
My partner and I had the delight in having Joyce take us around. Really interesting and what a wonderful lady. We really saw the sights and had very interesting history and stories told. Also just a really fascinating lady. We really clicked and laughed throughout the whole of our private tour. I recommend adding the food and drink to the tour as we went to a great bar to try local beers that was not a tourist trap at all. I would really recommend Joyce as your guide. Thank you so much.
TOUR GUIDE RESPONSE: Thanks Adam! It as a true pleasure to welcome you and Tim I had a wonderful time! Thanks for choosing me as your local host in Brussels warm regards, joyce
Catherine RosenbergUnited States
Joyce was fantastic! 3 + hour tour of Brussels. We learned so much about the City! Absolutely recommend using Joyce for your tour guide!
TOUR GUIDE RESPONSE: Thank you dear, it was my utmost pleasure to welcome you and show you round Joyce
Richard MorgensternUnited States
The maximum amount of stars for Joyce our guide is 5 but we give Joyce a 10+.She was the best guide ever!!!She showed us things we never new existed .We talked about beer government ,history,chocolate ,Schools in Belgium and Brussels.How this became a city . From the 13th century to today.She was extremely knowledgeable in chocolate,beer food history.Joice showed us all places that make the products that they sell not imported .We hope to use Joyce again .Tours by locals is the smartest way to tour .*
TOUR GUIDE RESPONSE: Thank you Richard It was such a joy sharing ma passion for Brussels with you .... and a good beer! Enjoy Antwerp! Joyce
Miriam HarringtonUnited States
Joyce was an excellent guide, with an enormous store of information, including many small but fascinating historical details. She has experience in several fields and is a good explainer and teacher. We learned a great deal from her and also enjoyed her company as we toured around. Overall, we felt lucky to have chosen her.
TOUR GUIDE RESPONSE: Thank you for the nice feedback Miriam It was a true joy to meet you, show you round and spend this lovely morning with you and your husband Enjoy your time in Belgium and do not hesitate to contact me or Roland should you need any assistance or advise; i'm sure you will be thrilled with the Bruges walk as well Warm regards, Joyce
Kelle KucharskiUnited States
TOUR GUIDE RESPONSE: Thank you for your business and evaluation Best regards, Joyce
TOURSBYLOCALS RESPONSE: ToursByLocals is committed to quality customer experiences and takes all feedback seriously. We appreciate any learning opportunity to improve the quality of tour experiences. We have, as always, attempted to clarify with our customer why this tour experience appears to have fallen below our normal high standards.
Michael CraneToronto, ONTARIO, Canada
Our time with Roland was great. We appreciated his perspectives and fact he was truly a local. Our tour included many interesting sites and we appreciated the fact Roland was flexible with the itinerary so it didn't feel rigid or pre-rehearsed. I would strongly recommend Joyce and Roland if you're planning a day in Brussels.
TOUR GUIDE RESPONSE: Thank you for your rewarding feedback happy you had a great time! Best regards ROLAND
Angela BadgleyUnited States
I cannot even begin to describe how pleasant and wonderful Joyce was. I only had a short time in Brussels but believe she gave me the best overview of the city (and made me want to come back to see it more). She accommodated the tastings to my preferences, and each food that we tried was fantastic. I enjoyed learning all about the history of the city and didn't feel like she left anything out. If you're stopping in Brussels, you MUST go on a tour with Joyce!!
TOUR GUIDE RESPONSE: Thank you Angela It was my utmost pleasure to welcome you and show yu round I hope you're having a good time in Paris Come back anytime and be my guest! Joyce
Brody DregerUnited States
There was some confusion due to everything going on in Brussels at the time, but Joyce was able to get everything in order at the last minute. We ended up going with Roland who gave an excellent tour. We learned a great deal and it really is the best way to make sure you see all the high points in a short amount of time. (They even offered a refund due to the confusion which we refused because it was such a great tour.)
TOUR GUIDE RESPONSE: Dear Brody Thank you so much for this motivating feedback. It was a pleasure showing you round. Thank you for your trust and business Roland & Joyce
Karen BridgesUnited States
We had a wonderful tour. Roland was excellent. Provided a great tour and was flexibility with the group needs. I would highly recommend.
TOUR GUIDE RESPONSE: Thank You Karen It was our pleasure having you here Roland
Angela TorpeyUnited Kingdom
The guide we engaged with and booked was Joyce but on the day she was not the guide we were given which was a shame. It would have been courteous to inform us this beforehand and we could decide whether to continue with the booking.
TOUR GUIDE RESPONSE: Dear Angela Thank you for your feedback You had a large group ghat day and 2 different guides Was Adil the one that did not meet your expectations? May I please ask you to tell me more about how he disappointed you I will ask tours ylocals to refund this service Looking forward to hearing from you Joyce
TOURSBYLOCALS RESPONSE: Joyce was very shocked with the review and is took the necessary measures to avoid comments like the ones above. In order to make things right for the customer she asked us to issue Angela some compensation for the inconvenience and so was done.
Joanna StingrayUnited States
Our guide's name was Patrick and he was incredible. He showed us everything and was really enthusiastic and interesting. He was an outstanding guide. we enjoyed being with him very much. Thanks!
TOUR GUIDE RESPONSE: Thank you for your business Joanna. It was a pleasure having you here
TOURSBYLOCALS RESPONSE: In the unusual case where a guide can't personally deliver a tour, the traveler is notified in advance and given the opportunity to cancel or accept the substitute.
Arash KharestanUnited States
Norman RosnerUnited States
TOUR GUIDE RESPONSE: it was a pleasure having you! thank you for your business Joyce
Melissa GutierrezUnited States
A most informative and interesting tour. We felt she made best use of our time and money. It was certainly money well spent.
TOUR GUIDE RESPONSE: Thank You for your business and visit Melissa! Sarah & Joyce