Beth PalmerUnited States
Marina is passionate about history and if you want that, I recommend her. She has a lot of information to share, but at times it felt like class, rather than conversation. While she answered our questions, she definitely wanted to get back to her script. Westminster Abbey was 2 hours, so other sites felt rushed and would've liked a more even schedule. Choosing a guide is about what you style want for the day, and to us, it felt a bit like a school trip. If you want a history lesson, Marina is great.
TOUR GUIDE RESPONSE: Beth, Im sorry if my sincerely client-centred approach didnt meet your expectation, despite the extra efforts of both, the driver and myself, to satisfy the demand "to get an overall view of the city, including a few of neigbourhoods". It sounds like catch 22: you wanted to see the real London life, which means extra sites and miles and I had to fit it all in 8 hours. Plus, long queue at the Abbey! Though, your friend Judson's praises indicated that she was very happy with our tour.
Judith RosenblumUnited States
Marina was a terrific and enthusiastic guide. Her stories were essential in bringing context to what we were seeing. The driver was also friendly and polite. We would recommend this tour to anyone visiting London for the first time.
TOUR GUIDE RESPONSE: Judith, many thank you for your praise. Im glad you had a great time. Enjoy London! Hope to see you on your future visits.
Hello I'd like to say thank you for your service and we have a wonderful time today. Appreciate to my tour guide and driver. Regards May
TOUR GUIDE RESPONSE: Dear May, Thank you for your kind words; the pleasure was ours. Enjoy the rest of your trip! Marina
Linda EaheartUnited States
Marina was great. Finally home from our vacation to London and cruise to Norway. Thank you Marina would recommend you to any friends coming to London. Great tour Danny and Linda
TOUR GUIDE RESPONSE: Dear Linda and Danny, I'm happy you enjoyed London on my tour, - always welcome! My best, Marina
Nancy CuomoUnited States
Have used ToursByLocals in the past and everything has worked out fine. Be careful who you choose for your guide it can make or break your trip and cost you additional money.
TOUR GUIDE RESPONSE: I'm really sorry the tour did not meet your expectations. I had worked very hard for 4 nights eagerly researching your ancestors past and the places they lived, together with collecting photos from 1900s and finding the book I gave you. I think the driver of the hired taxi made some big mistakes which affected the tour. While I tried my best to be helpful, it was sad to see that it didn't work. I want you to know that I have complained to the taxi company too, and I’m not working with them anymore.
TOURSBYLOCALS RESPONSE: Tours By Locals has addressed this issue directly with the traveler. We have provided the traveler with a full refund and the guide will no longer be using the same transportation provider as it has proven to be problematic.