Penny N.United States
The TBL guide we scheduled 8 months before our vacation cancelled a short time before the trip. TBL found another guide for us. Thank you! Elena was friendly, knowledgeable, informative. Her English was very good. Negatives- Her car that we used for the tour was extremely dirty with dog hair on towels that were laid across the back seat. My husband is a veterinarian and he was even disgusted. Elena spoke on her cell phone about 3-4 times, and we ran out of things to see/do before the allotted time.
TOUR GUIDE RESPONSE: Thank you for the rating. I took my car to the car wash one day before the tour, so it was clean but the same day in the late evening I drive my mum to the airport and had my dog with me too. In early morning (from Ag. N. where I stay to Souda it takes 2.30 hours) I forgot to remove the cover for the back seats, so please do receive my deep apology for this. I think the animal lovers can understand it. Talking took max.2 min. The tour was carried out completely, without lunch break you didn't want to have
TOURSBYLOCALS RESPONSE: We brought our concerns of the car to Elena and she will make sure it does not happen again as it was just an accident to forget the cover in the car.