Joy N.Kailua Kona, HI, United States
We chose Kevin for 2 consecutive tours based, in part, on his English fluency. He informed us in advance that because of family obligations, he would send a substitute for the 2nd day. Sam was competent & dedicated; he showed & explained many interesting venues in HCMC & also accommodated our unconventional end of tour requirements (4 to the airport & 2 to the ship) but his English skills were not as fluent as we had hoped and we were confused when we saw Kevin at the museum mid-way through the tour.
TOUR GUIDE RESPONSE: Hi Joy,I contacted Sam to meet him in a short time at the museum and follow up his job although I was busy with my family business on the second day.This caused the misunderstanding.Sam is an experienced tour guide.After the tour he told me that he had found it easy to serve you.Anyway,thanks for your comment about Sam’s English.I will talk to him about this.Once again,I do apologize for any inconveniences caused.I very much appreciate your fair comment