The information in the page did not correspond to reality e g it is good to inform us that he will not meet us at the hotel but many hours later.. And there were Changes in the plans which we did not know in advance. In Machio Picchu he had forgotten his id and because of that we had to wait half an hour to enter. Inside he wanted to continue even if we were satisfied and wanted to go out from Machu Picchu. But he was pleasant, knew a lot and tried hard the time we had together.
TOUR GUIDE RESPONSE: On the day prior to the tour I went to the Clas' hotel and left him a msg since he wasn't there, I also wrote him about it beforehand. Meeting the customers in at the station saved the customer at least USD200. I met the clients at the train station and we headed to Machu Picchu. It was then that I realized I lost my guiding license; it took me about 20mins to buy a MP tkt. We spent 3+ hours in the site; tours usually take a max of 2 hrs there. I apologize about my guiding license, it was an accident
TOURSBYLOCALS RESPONSE: The guide was surprised with the traveler's comments, however he appreciated Mr. Bergstrom's constructive criticism and he is updating his tour's information using points brought up by the customer in order to make his tour descriptions even better.