Amy RegoUnited States
Our tour got off to a rocky start when Yumi mistook some other hotel guests as her clients and went off with them. After waiting for a 1/2 hour in the hotel lobby I called her cell phone and we straightened out the mistake and she returned to the hotel to start our tour. I would suggest that Yumi check to make sure she has the right group before beginning the tour! However, after we got started Yumi was very accomodating and stayed later with us to make up for the late start.
TOUR GUIDE RESPONSE: Hello Amy! Thank you for feedback about our 1st day of tours. I admit that it was a rocky start of our tour by my big mistake. I was so surprised with this happen and sorry about this. Anyway, you and Judy and your parents are patient to wait for me at hotel. I really appreciated it. Thank you!
TOURSBYLOCALS RESPONSE: Thanks for your feedback. We will remind all our guides to check the ToursByLocals booking confirmation prior to the tour start.