Karl ShallenbergerUnited States
This would be a 5 star review except for the fact the car was a London cab type vehicle with 2 very uncomfortable jumpseats that faced to the rear. We had 4 people on a 6 hour tour and while the guide, William, was excellent and the tour stops were terrific, the 2 people in the jumpseats were miserably uncomfortable by early afternoon. We complained to the company after arriving home, but our complaint was ignored. We will not be using them again.
TOUR GUIDE RESPONSE: Hi Karl. I am sorry that you were uncomfortable using a London taxi but they do have two jump seats in the back. You are the second person to complain. In my defence I have given many tours in this cab with no complaints as you can see in my feed back! Anyway I have now changed my vehicle which has all forward facing seats and a panoramic roof. If you are ever in Belfast again a tour is on me. William
TOURSBYLOCALS RESPONSE: We apologize for the lack of response and have started re-training our personnel in the use of our follow up system so that this does not happen again. We've issued the Shallenberger's an appropriate compensation for the discomfort and asked William to clarify exactly the sort of transport provided.