Elinor G.United States
Monika had to cancel at the last minute due to her son and father being in an auto accident but she found fabulous substitutes: Marek J took us around Warsaw and then to Sierpc to track down my family roots. Then he came with us to Krakow and showed us around there. He was wonderful: excellent English, very knowledgeable, and just a wonderful person. Anna B in Krakow was also wonderful. She accompanied us to Auschwitz. Monika checked in periodically to make sure all was going well.
TOUR GUIDE RESPONSE: Dear Elinor. Thank you so much for your words of appreciation for Marek and Ania. I know them and was sure they will provide a very professional service. Thank you as well for your understanding. All the best!
TOURSBYLOCALS RESPONSE: In the unusual case where a guide can't personally deliver a tour, the traveler is notified in advance and given the opportunity to cancel or accept the substitute.