I had booked Emiliano for a reason, but got an email saying he was unable to be there and then we saw him on site when we were there. Cheeky. Our tour with the other guide was very average. Not as comprehensive as I thought it would be for the money. We did not cover all the areas that were suggested on the itinerary. Our tour guide was nice and knowledgeable but did not engage us very well. I'm not convinced we got a better standard of tour than the other ones that were going on.
TOUR GUIDE RESPONSE: Thank you very much
TOURSBYLOCALS RESPONSE: In the unusual case where a guide can't personally deliver a tour, the traveler is notified in advance and given the opportunity to cancel or accept the substitute. We contacted Rosie and reached an agreement in regard to this particular issue. The guide's support manager was made aware of the situation and is working with him to avoid situations like the one mentioned above.