Sheryl Y.United States
Yasuko had to cancel meeting with us due to a cold. However, she called us to let us know and she also put forth great effort to find a substitute guide for us who met with us a few hours later. We had a nice tour with this person. I ended up falling ill during the tour and had to leave before it was finished. Yasuko (and her substitute) were so concerned about me that Yasuko called me at our hotel the next day to see how I was doing. She is very kind and thoughtful and professional.
TOURSBYLOCALS RESPONSE: In the unusual case where a guide can't personally deliver a tour, the traveler is notified in advance and given the opportunity to cancel or accept the substitute.