Ester BaldovinoUnited States
Marta was not our guide. She sent her husband, but he speaks very little English and could not answer or explain when we asked questions. He was just a driver, a fast driver who scared us with his driving. He almost hit a car when he turned left at one of the roads. He didn't tell us it would be a long, non-stop tour with no break for even a quick lunch. However, our tour guides at the Salt Mine and in Auschwitz-Birkenau are excellent; speak very good English and knowledgeable. If not for them, rating is2
TOUR GUIDE RESPONSE: Dear Ester ! I'm sorry that you are discontent but your hotel is new hotel my husband could not find you so you were late for 9 AM tour in the Salt Mine. You almost miss the tour. this is he was driving like this. Will you be more happy to wait for a tour 1 hour I don't think. He asked you if you want to eat in Halit restaurant in the salt Mine.You didn't want. You were 45 minute in Auschwitz and you have free time this was second option when you can have a lunch.You want to join the group tour and pay
TOURSBYLOCALS RESPONSE: We've reminded Marta about our substitution policy and it has been addressed. We're sorry that you didn't realize the driving time, but the tour description is very clear that it is a 2.5 hour drive.