Jeffrey P.Chicago, IL, United States
Valentina was ill on the day of out tour but made arrangements for a replacement guide seamlessly. Santiago took us to Pompei and Capri and was prompt, flexible, very friendly and informative. He spent an extra hour with us due to scheduling issues on our part and went well beyond expectations to ensure we were satisfied. Valentina spoke to us during the tour to apologize for missing us which was very considerate. I would recommend both highly for exceptional service and outstanding tour guides.
TOUR GUIDE RESPONSE: Dear Jeffrey, We're glad you've appreciate our professionality, we love to take care of our guests. Thank you! Valentina & Santiago
TOURSBYLOCALS RESPONSE: We are glad to hear that you enjoyed your tour with Santiago. In the unusual case where a guide can't personally deliver a tour, the traveler is notified in advance and given the opportunity to cancel or accept the substitute.