Kim StewartRockwall, TEXAS, United States
Garvin, the tour guide we had booked had to cancel a/c a conflict. His stand-in was extremely knowledgeable about the area and its history, as well as being a poet and speaker himself. However, he did not listen attentively to the needs of the portion of the group that wanted time for shopping.
TOUR GUIDE RESPONSE: Acting as an intermediary between you, Kim and your guide, Rob, I am confident that you had a great tour with Rob. However, Rob says that you were happy to 'have an extra pint' and he perceived that you were not at all rushed to do some shopping. Notwithstanding the misunderstanding, I think you would agree that subtracting not one but two stars is harsh. I have, nonetheless, only your and Rob's testimonies to form an opinion.