Wendy Marie W.New Zealand
Lillian was waiting at our hotel reception at the agreed time, had contacted the van/bus to ensure his punctual arrival. She communicated well with the driver, and us, and participated in all our shopping efforts, providing extra effort to those of us who sought her assistance with shop selection, negotiations or communicating with locals where a retailers english was weak. Lillian was well dressed and cheerful which made the interaction pleasant. We thoroughly enjoyed our day.
TOURSBYLOCALS RESPONSE: n the unusual case where a guide can't personally deliver a tour, the traveler is notified in advance and given the opportunity to cancel or accept the substitute.