Jeffrey P.Chicago, IL, United States
Massimo was ill on the tour date but arranged a replacement guide, Grace, to take my group on the Chianti tour. Grace arrived at the scheduled time promptly, was very friendly, informative and flexible with the schedule. The van was spotless and comfortable. Her driving was flawless. The winery chosen was wonderful, with an informative and engaging owner/guide. I highly recommend Grace to anyone. I didn't meet Massimo but we are grateful to his effort to provide Grace seamlessly and hope he feels better.
TOURSBYLOCALS RESPONSE: We are glad to hear that you enjoyed your tour with Grace. In the unusual case where a guide can't personally deliver a tour, the traveler is notified in advance and given the opportunity to cancel or accept the substitute.