Keith JacksonNoosaville, QLD, Australia
Not up to TBL's usual standards & below expectations. Transit Safaga-Luxor (3 hrs) not made with guide but in poor quality shared vehicle, with bad driver who got hopelessly lost in Luxor. Many efforts made to persuade me not to return to ship at prescribed time so guide could again use shared vehicle for return (he had 2 TBL bookings). As I had no Egyptian pounds, I asked for ATM. This not done, guide saying he would pay & I reimburse AUD. This turned an estimated EGP185 in extras into EGP300. More....
TOUR GUIDE RESPONSE: the tour was a private tour as it has been planed only for the morning drive from Safaga to Luxor you shared it with 2 other tourists as their car which suppose to pick them up from Safaga had an accident and their guide had phoned me if it is possible for them to share this 3 hours drive until another car to be arranged for them in Luxor,and in luxor they went with their guide in their own transport,and I included lunch and beverage as an apology ,you paid 50aud which is 340LE and your entry fees 300LE.
TOURSBYLOCALS RESPONSE: We've spoken to Hamada about this - the driver for another ToursByLocals guide had an accident on the way to Safaga and this was the only solution available. We've offered Mr. Jackson compensation for this problem.